Developer I, NOC Tools - Located in Des Moines, IA
Located in Des Moines, IAGENERAL RESPONSIBILITIES:
A NOC Developer I is responsible for the administration and continual development of existing application platforms in a small team environment.
Responsibilities:
o Detailed data entry into all NOC Tools & Development Managed applications.
o Actively work with NOC, HFC NOC, OSS, IT, IP Engineering, IP Design, 3 rd party service providers, and field staff on problem resolution activities for applications supporting service infrastructure that delivers Video, High Speed Data, and Telephony services.
o Maintain service level agreements by adhering to NOC escalation time lines and continuous re-assessment of ongoing issues.
o Adhere to company and department policies and practices in an effort to assure prompt resolution to identified problemso Meet project deadlines related to development activities, and provide project feedback on a regular basis.
o When offered, attend training related to NOC tool development and administration.
Some travel required.
o Other duties as assigned.
PREFERRED EXPERIENCE/SKILLS:
o Four year college degree in computer science, related field, or equivalent, preferred.
o 2
years' experience working with Network Management Technologies.
o 1
years' experience working in a 7x24x365 support environment.
o Experience with HTML, PHP, SQL, Linux (RHEL), VMWare, Python, and JavaScript preferred.
o Knowledge of CMDB concepts.
o Knowledge of Scrum or Agile development concepts.
o Excellent communication (written, verbal) and interpersonal skills.
o Detail oriented.
o Ability to work under stress, multitasking while following detailed procedures while displaying good decision making skills.
o Past experience with NOC operations.
o Cable TV/Broadband and/or Telecommunications experience a plus.
Recommended Skills Administration Agile Methodology Attention To Detail Communication Data Entry Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
A NOC Developer I is responsible for the administration and continual development of existing application platforms in a small team environment.
Responsibilities:
o Detailed data entry into all NOC Tools & Development Managed applications.
o Actively work with NOC, HFC NOC, OSS, IT, IP Engineering, IP Design, 3 rd party service providers, and field staff on problem resolution activities for applications supporting service infrastructure that delivers Video, High Speed Data, and Telephony services.
o Maintain service level agreements by adhering to NOC escalation time lines and continuous re-assessment of ongoing issues.
o Adhere to company and department policies and practices in an effort to assure prompt resolution to identified problemso Meet project deadlines related to development activities, and provide project feedback on a regular basis.
o When offered, attend training related to NOC tool development and administration.
Some travel required.
o Other duties as assigned.
PREFERRED EXPERIENCE/SKILLS:
o Four year college degree in computer science, related field, or equivalent, preferred.
o 2
years' experience working with Network Management Technologies.
o 1
years' experience working in a 7x24x365 support environment.
o Experience with HTML, PHP, SQL, Linux (RHEL), VMWare, Python, and JavaScript preferred.
o Knowledge of CMDB concepts.
o Knowledge of Scrum or Agile development concepts.
o Excellent communication (written, verbal) and interpersonal skills.
o Detail oriented.
o Ability to work under stress, multitasking while following detailed procedures while displaying good decision making skills.
o Past experience with NOC operations.
o Cable TV/Broadband and/or Telecommunications experience a plus.
Recommended Skills Administration Agile Methodology Attention To Detail Communication Data Entry Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
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